Legal

Terms & Conditions

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1. About WiseReturn

WiseReturn is a tax refund service operated by , trading as WiseReturn, pending registration as a tax agent with HMRC. By submitting a claim you agree to these terms. Contact: . WiseReturn is not currently VAT registered — fees do not include VAT.

2. Our service

We review your information and assess eligibility, submit a claim to HMRC on your behalf as your appointed tax agent (once our HMRC registration completes), contact you within 5–7 working days of submission with an estimate, and send regular (typically weekly) progress updates. Occasionally responses may take slightly longer — we'll always keep you informed. We cannot guarantee a refund; that is at HMRC's discretion. Before submitting we'll send you a 64-8 authorisation form to sign and return; no claim is submitted without it.

3. Our fees

Our fee is 15% of the refund obtained, or £30, whichever is higher. No fee if no refund. Never charged upfront. HMRC pays your refund directly to you; our fee is invoiced once HMRC has paid, and is due within 14 days of the refund reaching you. £150 refund = £30 fee. £300 refund = £45 fee. Minimum claim £75 — smaller claims aren't accepted. HMRC can review a refund after it has been paid and can ask you to repay amounts later found ineligible; if that happens we recalculate our fee on the adjusted amount as described in section 6.

4. Your responsibilities

You confirm all information is accurate and complete, you authorise WiseReturn to act as your HMRC tax agent for the years selected, you haven't already claimed those years elsewhere, you'll tell us promptly if details change, and you'll cooperate fully with any HMRC enquiry. Providing false information may constitute fraud and could result in HMRC penalties, for which you remain solely liable.

5. Referral & creator programme

Both schemes work identically; only how the code is obtained differs. £10 to the referrer and £10 to the referred client per successful referral, where WiseReturn's fee exceeds £30. Rewards apply on a customer's first claim only, can't be combined with other offers, and are paid once the referred claim completes and our fee is collected. Enhanced rates may be offered to selected partners at WiseReturn's discretion. WiseReturn may withdraw codes used misleadingly.

6. Payment

HMRC pays your refund directly to you, using the payment details on your claim. WiseReturn never receives or holds your refund. If HMRC later adjusts your refund downwards, we recalculate our fee on the adjusted amount and refund any excess you have paid. If an invoice remains unpaid after 14 days we may send reminders and take reasonable steps to recover the amount due.

7. Cancellation

You may cancel at any time before submission to HMRC at no charge. Once submitted, cancellation may not be possible. Email to cancel.

8. Disputes

Contact within 14 days of refund processing. We aim to resolve disputes within 10 working days.

9. HMRC enquiries

You agree to cooperate fully with any HMRC enquiry. We'll assist where reasonably possible but cannot be held liable for the outcome.

10. Limitation of liability

WiseReturn isn't liable for HMRC delays or decisions, loss from inaccurate information you provide, or indirect or consequential losses. Our total liability is limited to the fee paid for the relevant claim.

11. Governing law

These terms are governed by the laws of England and Wales, subject to the exclusive jurisdiction of its courts.