Legal

Privacy Policy

Last updated:

1. Who we are

WiseReturn is a tax refund service operated by , trading as WiseReturn, pending registration as a tax agent with HMRC. Contact:

2. What we collect

  • Name, address, email and phone number
  • National Insurance number
  • Employment details and tax year information
  • Expense and income information for your claim
  • Bank details (collected separately after claim approval)
  • How you heard about us and any referral code

3. How we use it

To process and submit your claim to HMRC, communicate about its status, calculate and process our fee on success, process referral rewards, improve our service, and meet legal obligations. We never sell your data or use it for marketing without your explicit consent.

4. Legal basis

Contract (to deliver the service you requested), legal obligation (record-keeping for tax and regulatory purposes), and legitimate interests (to operate and improve our service).

5. How we store and protect data

Your data is stored securely using encrypted systems. We retain personal and financial information for 7 years in line with HMRC requirements for successful claims. Where a claim is unsuccessful or withdrawn we retain data for 12 months then securely delete it, unless you ask sooner. Only authorised personnel have access.

6. Sharing your data

With HMRC (to submit and manage your claim), payment processors (to pay your refund and rewards), and legal or regulatory bodies if required by law. We do not share your data for marketing purposes.

7. Your rights

Under UK GDPR you can access, correct or delete your data, withdraw consent at any time, and complain to the ICO at ico.org.uk. WiseReturn is registered with the ICO. Registration number: . To exercise any right, contact .

8. Cookies

We use essential cookies to make the site work and optional analytics cookies only with your consent, managed via the banner on your first visit.

9. If WiseReturn ceases trading

We'll notify active clients immediately, take reasonable steps to transfer or close outstanding HMRC claims, and securely delete your data within 30 days unless retention is required by law.

10. Changes

We may update this policy from time to time. The latest version is always on our website.